Withdrawal and complaints

Send a withdrawal declaration or a complaint. We accept order numbers and other identifying details for manual verification.

Full name

Acknowledgement email

Order number or identifying details

If you do not know the order number, describe the purchase so that we can identify it.

Telephone (optional)

Declaration type

Scope

Selected items and quantities

For selected items, list each item and the quantity. A whole-order withdrawal needs no item list.

Comment or complaint description

A withdrawal needs no reason. For a complaint, describe the problem. Choose the confirmation button matching the declaration type.

I hereby withdraw from the contract for the order or selected items identified below.

The policy explains rights, deadlines and possible exceptions. Submission does not automatically establish eligibility for a refund.